Nebula Heating & Air ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We may collect the following information when you contact us, request a quote, or sign up to receive messages:
- Name
- Phone number (mobile)
- Email address
- Service address and details about your request
We collect this information through our website forms, phone calls, and when you voluntarily provide it to us.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Schedule and confirm appointments
- Send appointment reminders and service updates
- Provide customer support
- Send promotional offers, if you have opted in to receive them
SMS / Text Messaging
By providing your mobile number and opting in, you consent to receive text messages from Nebula Heating & Air related to appointment reminders, service updates, and (where you have agreed) promotional offers. Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP or contact us at [email protected].
Sharing of Information
We do not sell your personal information. We may share limited information only with trusted service providers who help us operate our business (for example, scheduling or messaging platforms), and only to the extent needed to provide our services. These providers are required to keep your information confidential. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
Data Retention
We retain your personal information and consent records for as long as needed to provide our services and to comply with legal obligations. You may request that we delete your information by contacting us.
Your Choices
You may opt out of text messages by replying STOP, and out of marketing emails using the unsubscribe link. You may also contact us to update or delete your information.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Nebula Heating & Air
150 3rd St SW, 3rd Street Southwest, Winter Haven FL 33880
[email protected]